Support Desk
Scripps Information Technology (SIT) is dedicated to supporting the biomedical research efforts of the Scripps research community by providing a range of IT services for complex IT issues.
If you encounter a problem that requires more than basic troubleshooting, you can submit a help request online or seek in-person assistance. In-person assistance is available by appointment or during walk-in hours, which are from 10:00am to 12:00pm and 1:00pm to 3:00pm, Tuesday to Friday.
The detailed IT services provided by SIT include hardware repair, disk drive imaging, operating system re-installation, and application software re-installation, among others. These services ensure that the Scripps research community’s computing resources are maintained, restored, and optimized.
Disk imaging services, for instance, can be used to clone a computer’s hard drive, allowing for quick system restoration or deployment of standardized configurations. Reinstalling operating systems and application software helps resolve software-related issues, ensuring that researchers’ workstations and servers run the required software reliably.
Modern IT incident management also involves monitoring for hardware failures, software defects, network disruptions, and storage incidents to maintain stable operations.
For more specific or updated information about SIT’s service offerings, it's recommended to contact their IT support directly or visit their official internal resources.
The SIT service is located in Eckart Building, Room 150, 8755 Biological Grade, La Jolla, CA 92037. The service operates from 7:30am to 4:30pm, Monday to Friday.
Additional information about various topics, including password resets, business applications, printing services, networking, Google apps, etc., can be found in the Knowledge Base.
Email support can be reached at [email protected], and phone support is available at the provided phone number.
Technology plays a crucial role in education-and-self-development for the Scripps research community, as SIT's services encompass application software re-installation that ensures researchers have the necessary tools for their workstations and servers. Furthermore, the disk imaging service offered by SIT facilitates education by allowing for quick system restoration or deployment of standardized configurations, aiding in the maintenance of computing resources.
